Privacy policy

Privacy Policy 

At Aqua Cleaning, we are committed to safeguarding the privacy of our website visitors. This policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the use of cookies and the terms outlined in this policy.

1. Information We Collect
We may collect, store, and use the following types of personal data:

  • Information about your computer and visit to our website (e.g., IP address, location, browser type, referral source, time spent, page views, and navigation).

  • Information related to transactions carried out on our website (including purchases of services).

  • Personal details provided for registration, subscriptions, inquiries, or bookings (e.g., name, address, email, phone number).

  • Any other information voluntarily submitted by you.

Note: If you provide personal information of another individual, you must have their consent to share and allow us to process it as per this policy.

We do not store, sell, share, rent, or lease any credit/debit card details or personally identifiable information to third parties.

2. Cookies
Our website uses cookies to enhance user experience. Cookies are small files stored in your browser that help track your activity on our website.

  • Session cookies: Temporary and deleted when you close your browser.

  • Persistent cookies: Remain until deleted or expired.

Cookies help us:

  • Track navigation and bookings.

  • Prevent fraud and enhance security.

  • Recognize returning users and remember preferences.

We use Google Analytics to analyze website use. This tool uses cookies to generate statistical information, which helps us improve our services. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

3. How We Use Your Information
Personal data collected may be used to:

  • Administer the website and personalize user experience.

  • Provide services you purchase or request.

  • Send booking confirmations, invoices, or receipts.

  • Send non-marketing and marketing communications (if consented).

  • Respond to inquiries or complaints.

  • Prevent fraud and ensure site security.

  • Comply with applicable laws and regulations.

All online payments are processed securely via our provider, Checkout.com. We only share necessary information for transaction processing. We do not store credit/debit card details.

4. Disclosures
We may share personal information:

  • With our employees, agents, or subcontractors if required to provide services.

  • As required by law or legal proceedings.

  • To enforce legal rights or prevent fraud.

We will not share your personal data with third parties for marketing without your explicit consent.

5. International Transfers
Information may be stored or transferred across countries in which we operate to fulfill our services. By submitting data, you agree to these transfers.

6. Data Security
We use technical and organizational measures to protect your data from loss, misuse, or unauthorized access. Data is stored on secure, password-protected servers. However, internet data transmission is never completely secure.

7. Your Rights
You have the right to:

  • Request access to your personal data (may involve a small fee).

  • Request corrections or updates to your data.

  • Opt out of marketing communications at any time by emailing info@aquacleaning.ae.

8. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.

9. Data Collection for Bookings
To provide home services, we collect necessary details such as your name, email, phone number, address, and location coordinates. If you wish to have this data deleted, please email info@aquacleaning.ae with your request.

10. Policy Updates
This policy may be updated from time to time. Please check this page periodically to stay informed.

If you have any questions or concerns regarding this privacy policy, please contact us at info@aquacleaning.ae.